F17 - Beyond the Inbox: Enhancing Standardized Patient Scheduling and Communication with Microsoft Teams

Abstract : Introduction/Problem: The simulation center noticed a communication gap between standardized patients (SPs) and leadership regarding training, scheduling, and resource sharing.

Purpose: The purpose of this project was to implement an intervention to centralize all communication in one platform for SP training, scheduling, and resource dissemination.
Conceptual Framework: Jeffries Framework for Standardized Patients was used to guide the training and learning process. Lewin’s Change Theory was used to develop the implementation plan.

Description: In July 2024, a Microsoft Teams “team” for SPs was created. The transition from email communication to Teams occurred in August 2024 during an SP training. The learners received a one-hour introduction to the platform and then completed a hands-on session.
Target Population/Audience: This change was implemented at a simulation center at a college of nursing at a 4-year University in Texas. There are 33 SPs in the program who assist in simulation with over 800 nursing students each semester. The audience for this presentation includes simulationists, SPs, educators, and simulation center administrators.

Results: All 33 SPs in the program have been trained on the use of Teams for communication with simulation center staff, requesting/reviewing shifts, and accessing resources such as the SP Handbook and scenario scripts. The SPs have successfully demonstrated the navigation of Teams and engage in direct communication with peers, educators, and leadership.
Discussion/Relevance: This presentation is relevant to nursing simulation by providing simulation centers with an example of SP scheduling and resource management. Additionally, programs of any level can benefit from centralized communication methods.