(20) Community Telehealth Simulation to Teach Diversity, Equity and Inclusion in a Nursing Program

Introduction:
Telehealth is increasingly vital in healthcare, enhancing accessibility and continuity of care. The COVID-19 pandemic underscored its role, particularly for chronic disease management. As demand for virtual care skills grows, integrating telehealth competencies in nursing programs is essential but challenging due to limited curriculum time.

Methods:
A telehealth simulation using standardized patients (SPs) via Zoom was implemented in an accelerated nursing program. Students prepared for and engaged in simulated telehealth encounters, practicing assessment, communication, and decision-making with SPs presenting common health issues. Structured debriefs with faculty emphasized clinical decision-making, therapeutic communication, and adapting to remote interactions.

Results:
Students reported high satisfaction, with improved confidence in telehealth delivery, better recognition of nonverbal cues, and adaptation to the virtual format. Post-simulation evaluations revealed enhanced competencies in communication, assessment, and patient education. Students also gained a deeper understanding of telehealth’s potential and limitations in patient-centered care.

Conclusion:
Telehealth simulations effectively bridge gaps in virtual care training, equipping future nurses for remote patient interactions. This format not only increases student comfort but also enhances readiness for quality, accessible care in an evolving healthcare landscape.